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Dispatch Times Our aim is to dispatch your items within 7 working days of cleared payment. although if you place a bulk order or a large amount of custom made movement trays it could take up to 14 working days to complete your order, especially during busy times your order might take longer but of course we will inform you if it should take. longer then 7 working days.. If you would like to know the estimated finishing date for a larger order, do not hesitate to contact us before hand. Royal Mail Delivery Times As soon as we have dispatched your order ,please allow up to 14 working days for national deliveries within the UK and up to 25 working days for international deliveries (working days exclude Saturdays and Sundays). Unfortunately as soon as we pass your order over to the Royal Mail, it does not lie in our hands anymore and we have no influence on how fast your order will arrive. We offer a number of different postal services within the UK and internationally. Only if you choose one of our upgraded mail services will you also receive a tracking number . These services are faster and offer you a better service. Postage Costs Our postage costs for the UK start as low as £ 1.60 and are calculated by weight and amount ordered. Even our international postage costs start from £ 2.90 (depending on the country of destination) and are calculated by weight and amount ordered. We offer different types of postal services from which you can choose in your cart and your postage price will be calculated automatically. You can update your postage costs any time in your cart as you wish Delivery Address Due to Pay Pal official laws if you pay with pay pal, please ensure that your shipping address is also your registered pay pal address,we will only ship to the address registered in the paypal invoice. Please ensure that the delivery address is correct. The buyer will have to pay any additional postage costs if the order is reutrned to us undelievered. Combined postage Postage for all our items is combined automatically in our shopping cart. Should you have purchased both by Ebay and in our webshop be aware that we will not combine the postage and will send the items separately. Lost Items If you think that your order might have been lost during transit by the mail service then we must at least ask you to allow up to 14 working days for national deliveries within the UK and up to 25 working days for international deliveries (working days exclude Saturdays and Sundays). Only after these dates does an order count as “lost” and only then can we claim or search for your lost order.Please do feel free to contact us if you might think there is something wrong with your order and we will always do our best to help you out To process your lost item request easier and a lot faster we would ask you to fill out our “Lost Item Form”
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Due to the Royal Mail drastically raising their postage costs from the 1st of May we have been forced to raise our postage costs. For an exact list of the costs here the Royal Mail price lists UK Prices: PDF EU/World Prices: PDF Unfortunately we are not ablt to carry the new prices as we already pay towards the postage costs. |